Level II: Interpersonal Effectiveness Skills

Effective managers use interpersonal and team skills to motivate, communicate, and inspire those around them. This Level focuses on understanding the dynamics of working together, successful ways to handle conflicts, and processes that can be used to support successful team efforts. Level II will help you hone the skills needed to make you not only an effective leader, but also an effective manager.

Skills Learned

• Increase awareness and knowledge of how to use the MBTI to enhance your communication.
• Understand how to negotiate a group process and monitor its implementation.
• Learn methods for effectively managing conflict.
• Master strategies for handling and communicating with difficult people.
• Determine when teamwork is appropriate and beneficial.
• Discover specific processes for successful involvement of all team members.